Frequently Ask Questions

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  • 1. Can you provide a tour recommendation or trip's consultation especially regarding the price ?
     

    Sorry we can’t give such a service right now, due to high number of questions relating with tour recommendation or trip’s consultation with it’s price, you may check this link directly (http://www.travpart.com/English/travcust/) so that you can find our tours inventory as well as check the price of your-self create journey package.

  • 2. Is there any contract agreement for a large group?
     

    When you make a reservation, you have agreed with our terms and condition. We book your tour and travel after you make either a partial or lump sum payment.

  • 3. Do you accept partial payment or deposit?
     

    We only accept partial payment or deposit for large group request, but we can’t process your reservation if you don’t make a complete payment 2 weeks before your arrival and your tours will be cancelled given charged fee according to the Terms and Condition cancellation policy.

  • 4. Is it safe for the payments online in your website?
     

    We secure your information in a confidential and encrypted private database. We have a credit card processing company to serve your transaction. Our company shall abide with the Indonesian law and we will not disclose any private information only if we’re forced by law.

  • 5. What are the prices include?
     

    Please refer to pricing in our Terms and Conditions page. Each route has different packages and the price is already included tax.

  • 6. When is the dateline for the payment?
     

    We advise to make the payment 1 month in advance as our tour can be fully booked, specifically for the hotels and buses. We can’t process your reservation if you make the payment less than 2 week before your arrival because we will need to book the Hotels and Buses for you in advance.

  • 7. How many days prior we need to book the tour?
     

    Please refer to our terms and condition page, we recommend you make a booking as far as possible and at least one month prior arrival.

  • 8. Hi, may I know Tours From Bali cover which locations of vacation?
     

    Currently we covers every are in Indonesia

  • 9. Which cities are best to visit.
     

    There are numerous famous cities in Indonesia for tourist to visit. We recommends Yogyakarta and Bali as the most internationally reputable.

  • 10. Do you have a Sales Franchise Partnership Program?
     

    Yes, please refer to our Franchise Partnership Program at : https://www.tourfrombali.com/join-us/.

  • 11. Could you send me some info about the garden wedding?
     

    We’re sorry as we don’t provide such information. Because we only take orders from a client whom already knows what they need. On this page, it’s the only information we have https://www.tourfrombali.com/bali-wedding/.

  • 12. Do you guys also do event in Jakarta?
     

    Yes certainly, beside holding an event, we could offer various range of services such as vehicles renting, tour packages, and hotel reservation.

  • 13. How many days prior we need to book the tour?
     

    Please refer to our terms and condition page, we recommend you make a booking as far as possible and at least one month prior arrival.

  • 14. What is Indonesian national language?
     

    It’s called Bahasa Indonesia

  • 15. Are there other visas or other documents needed?
     

    To check if your country is eligible for free visa; Please check here whether your country is listed or not : https://en.wikipedia.org/wiki/Visa_policy_of_Indonesia. Most country just needs passports on arrival.

    However, at the moment we’re afraid that we can not arrange any of your travel documents.

  • 16. What is the duration of the visa ?
     

    Usually the visa duration is 30 days for Indonesia.

  • 17. Is a skype account necessary?
     

    Our company policy’s stricken the sales agents and it’s client to communicate within our own chatting website platform (http://http://www.travpart.com/English/travchat/).

  • 18. Are you are operating in Travel industry?
     

    Yes we are.

    Please refer to this page : http://www.tourfrombali.com/about-us/.
    you can choose from our Indonesia tour, MICE(Meeting,Incentive,Conference,Event) ,and vacation packages for you and your group.

  • 19. What can you do and what are the services do you provide ?
     

    Please refer to this page : http://www.tourfrombali.com/about-us/.
    You can choose from our Indonesia tour, MICE(Meeting,Incentive,Conference,Event) ,and vacation packages for you and your group.

  • 20. Is there any package including flight and hotels?
     

    Yes we do provides you a package including flight and hotels.

    You may create the desired itinerary here : http://www.travpart.com/English/travcust/

  • 21. Which month is perfect for visiting volcanos?
     

    We only have 2 consequetive season. Rainy season and dry season. Both season temperature is about 20 – 32 degree Celsius.

    Therefore, any date for visiting volcanoes does not matters.

  • 22. In Indonesia, what religions does the state allow?
     

    We allows most kinds of religious practice in Indonesia. Even though Indonesia has various ethnicity, culture, language and religion.

    However, Most people resides in western part of Indonesia are moslem, meanwhile most people resides in eastern part of Indonesia are christian, but people resides in Bali are majority hindu.

  • 23. How to visit Indonesia on vacation?
     

    If you are from abroad, the most convenient way is to visit from Bali or Jakarta. Because we only have 2 international airport but we have almost domestic airports throughout the country.

  • 24. Can I search for cooperation with your company?
     

    Yes, anyone in the world can take our travel agency partnership program opportunity, please refer here : https://www.tourfrombali.com/join-us/

  • 25. May I know in which place your travel agency is located?
     

    We are a travel market place. We have our sales agent’s located through out the china and the world representing our company.
    But our Headquarter is in Jakarta, Indonesia.

  • 26. Does the Asian Games have anything to do with you?
     

    Since its a multinational event as well as our company seeks for customers abroad, We are promoting the event internationally.

  • 27. Do you offer hotel accommodation?
     

    Yes we do, please take a look at our hotel’s inventory here :  https://www.tourfrombali.com/hotel-and-flight-bookings

  • 28. Is Bali located in Jakarta?
     

    No it is not, it’s located in a different island.

    Eventhough Our headquarter is in Jakarta, but we have ground operators that operates through out Indonesia.

  • 29. Could you provide me any sort of email or a contact number ?
     

    You can take a look at here for the list of our sales agent’s contact number : www.tourfrombali.com/contact

  • 30. Is there any beautiful but isolated island?
     

    Yes there are many beautiful island through out Indonesia, you can take a look at Gili island and Pink Beach as the most recommended ones.

  • 31. Do you offer flight service?
     

    Yes, but you may make a direct booking here : https://www.tourfrombali.com/hotel-and-flight-bookings

  • 32. How far is it from Bali to Gili?
     

    It’s about 2 hour drives and additional 1 hour boat rides.

    You can take a look at our travcust application to determine such question.

  • 33. In which countries do you have office?
     

    We are a travel market place. We have our sales agent’s located through out the china and the world representing our company.
    But our Headquarter is in Jakarta, Indonesia.

  • 34. Do you have travel agency in Hong kong?
     

    You can take a look at the page here (www.tourfrombali.com/contact) to find the relevant sales agent whom might likely reside in your requested area.

  • 35. In which countries do you provide your service ?
     

    Right now we only provide services in Indonesia, but in a long future time we might expand our service Internationally.

  • 36. Is your headquarters in Bali?
     

    No it is not, it’s located in a different island

    Eventhough our headquarter is in Jakarta, but we have ground operators that operates through out Indonesia.

  • 37. Is it punishable in Indonesia if you don’t believe in any religion?
     

    No it is not, especially you won’t be punished for not believing a religion if you’re a foreigner.

  • 38. Do you provide service for dinner party or anything alike ?
     

    Yes we do, please take a look at this web page for an idea of such party : http://tourfrombali.com/mice

  • 39. Can I book a SPA service?
     

    Yes you may, to know more about SPA please refer here : https://www.tourfrombali.com/authentic-rational-priced-spa-in-bali/

  • 40. Do you provide sightseeing day tour by bus?
     

    Yes we do, please check our search engine at the home page for the list of available referred tour.

  • 41. Do you know any famous mosques in Indonesia?
     

    There are few famous mosques in Indonesia, but the most famous one are in Central Jakarta, which is called Istiqlal.

  • 42. Who is going to pick us up in the airport?
     

    Once you’ve booked with us, we’ll gives you the driver phone number and we’ll give the driver your contact information.

  • 43. Who is your main client, business man or tourist?
     

    Most of our clients are tourist

  • 44. Would you force us to spend money?
     

    We don’t really provide force sale tours

  • 45. How is the weather in Bali?
     

    We only have 2 consecutive season. Rainy season and dry season. Both season temperature is about 20 – 32 degree Celsius.

  • 46. Can I make my own tour plan?
     

    You can take a look at our travcust application to determine such question. Whereas you can also find the price detail and save your desired journey package for future use.

  • 47. Which payment method can I use?
     

    You can pay with a credit card through our website’s integrated pay-pal or send wire transfer from your bank’s teller.

    Moreover; if your from China you can use alipay’s payment gateway.

  • 48. When is your peak season?
     

    Peak season is June-July and September-February.

  • 49. Are you doing VIP business trip?
     

    Yes we occasionally do such trip, but it’ll be charge more than standard trip.

  • 50. Do I have to book the hotel separately?
     

    No, you may combine it with the tour package that you’re creating or you can choose the right published tour package on our platform.

  • 51. Do you have Social Media ?
     

    Yes we do, you may check tourfrombali

  • 52. What time is best to go to Bali?
     

    We only have 2 consecutive season. Rainy season and dry season. Both season temperature is about 20 – 32 degree Celsius.

    Therefore, anytime is best for you.

  • 53. What language I should choose for ?
     

    It’s basically for the given tour guide in your itinerary. Thus; you can choose English if you are not from China. But if your from China, you may choose Chinese.

  • 54. When did you start your business? How many customers you’ve already served?
     

    We’ve operated for more than 8 years and we’ve served thousands of customers annualy.

  • 55. Which hotels do you cooperate with?
     

    Please check our hotel’s inventory here : https://tourfrombali.com/hotel-and-flight-bookings/

  • 56. Do I have any free time around the trip?
     

    You can check the referred itinerary again. If you can’t find the right referred itinerary, you can customize your itinerary with travcust functions with the free time you are desiring.

  • 57. Can I have a solo trip ?
     

    Yes you may, but the standard for a solo trip will be much higher than that of group trip.

  • 58. Do I have a tour guide all the time on the trip?
     

    You can check the referred itinerary again. If you can’t find the right referred itinerary, you can customize your itinerary with travcust functions with the free time you are desiring.

    On the function, you can add a note whether you want to be with the tour guide or not.

  • 59. How much can I carry my luggage if I want to go to Bali ?
     

    That is depends on the airline’s policy that you’ll need to check with the airline company.

  • 60. Can I know what are included in the meals?
     

    You can check the referred itinerary again. Whereas, you can customize your itinerary with travcust functions with the meals inclusion that you are desiring.

  • 61. Can I just book a service of tour guide?
     

    Yes you may

  • 62. Is there any chance for eruption of volcano?
     

    You should not worry too much about that. Most of our country’s tourist destination is far away from the volcanoes. Besides that, If you’re travelling while the volcanoes eruption happened, our government will provide free vehicle transfer service to another safety zone area until you can make a departure from the country.

  • 63. Can I contact market department?
     

    Our sales agents are in charged under our marketing department.

    Therefore, You can take a look at here for the list of our sales agent’s contact number : www.tourfrombali.com/contact

  • 64. Can you book boats for us?
     

    Yes we can. You can also make a boat booking directly at our travcust page.

  • 65. What is your tour guide’s language ?
     

    We have different kinds of tour guide’s language available, which ranges from mandarin, English, France, and more.

  • 66. Do your tour guides speak Chinese? Are they from China?
     

    Most of our Chinese speaking tour guides are Chinese decent who’s ancestor have had moved and lived here for generation.

  • 67. What if I don’t like the food there?
     

    You may initially check our offered foods in travcust page.

  • 68. How many people can you serve at one time?
     

    We are partnered with dozens of other travel agencies. Also; They are partnered with another travel agencies also. Since this is how it works in this industry, therefore the number of customers we can handle is not limited.

  • 69. Can you babysit my child?
     

    I’m sorry we don’t have such service, but you can always brings your children with you, whereas if they’re below 2 years old they are free of charge for any ticket’s entrance.

  • 70. What time is it in Indonesia compared to China?
     

    We have three different timezone Jakarta is GMT+7; Bali is GMT+8; Papua is GMT+9. Thus, Bali’s time is same with China.

  • 71. What is Indonesia Time Zone ?
     

    We have three different timezone Jakarta is GMT+7; Bali is GMT+8; Papua is GMT+9.

  • 72. What should I do if I just wants to experience my tour package and I wanted another one?
     

    It’s better if you buy the package or to create a journey package in our travcust page many weeks before your arrival.

  • 73. Do you have any souvenir for us?
     

    No we don’t but if your journey is engaged with a tour guide, you can ask the relevant tour guide to deliver you to a souvenir shop during your free activity.

     

  • 74. Can I use foreign currency such as CNY (China Yuan) or US dollar in Indonesia?
     

    The only currency that is permitted for trading here is Indonesian Rupiah. You may find the closest money changer to your resident.

  • 75. If I run into trouble, who should I ask to help?
     

    You can speak to the relevant sales agent that you are dealing with.

  • 76. Is there any hospital around the hotel I live?
     

    You may check with our online map function in our travcust page. Please type in your hotel’s name in the search engine. Then you would be able to see

  • 77. Can you film our trip?
     

    Yes you may but there’ll might be an additional fee for that. You may check the relevant price at our travcust page.

  • 78. Is there any taboo in Indonesia ?
     

    Local people will tolerate any kinds of foreigner behavior that may be considered as taboo for Indonesian.

  • 79. Can I smoke in the scenic spot?
     

    Until Now, apart from indoor air conditioner room, we don’t have any restricted area for smoking.

  • 80. Is it permitted to smoke anywhere in Indonesia ?
     

    Until Now, apart from indoor air conditioner room, we don’t have any restricted area for smoking.

  • 81. What fast food restaurants do you have in Indonesia ?
     

    Most big cities has these fast food restaurant : Pizza Hut, McDonald, and KFC

  • 82. Do you have McDonald’s fast food in Indonesia?
     

    Yes we do have McDonald’s in all major big Indonesian cities.

  • 83. Is the beach safe?
     

    All beach that are considered as a tourist area is safe since it frequently has coastal guards.

  • 84. Do you have KFC fast food in Indonesia?
     

    Yes we do have KFC in all major big Indonesian cities.

  • 85. Will you buy insurance for us?
     

    All of the tour journey ordered from us are insured.

  • 86. Is anyone here to protect me when diving?
     

    We only permits people with a diving licence to order a diving service from us. There's always be a local will guides you for diving.

  • 87. Is anyone here to protect me when snorkeling ?
     

    Do not worry, there will always be snorkeling guide with their equipment ready for you.

  • 88. If I’m a foreigner, can I use my own driving license to drive in Indonesia?
     

    If you are a foreigner, you are allowed to use an International Driver’s License to drive in Indonesia. Always carry important documents with you such as your driver’s license, a photo ID or your passport, vehicle registration, certificate of motor insurance. If you do not own the car you must carry a letter from the owner giving you permission to drive.

  • 89. Can I learn how to surf there ?
     

    You can visit the beaches that are open for tourist area to make a surf board rental directly. The most recommended surf area is kuta beach.

  • 90. Is there any historical site in Indonesia? Will you take us there?
     

    Please check your itinerary in your tour package. If you have not made a reservation from us and wants to visit a historical site, you may seek the historical site in our travcust page.

  • 91. Will I be fined if I litter in the scenic stop?
     

    No

  • 92. Do you have waterfall in Indonesia?
     

    Yes, please check our travcust page and type in your desired waterfall in the map section.

  • 93. Do you hold music festival there?
     

    Yes we do seldom held a music festival in Indonesia. You may seek the relevant festival information.

  • 94. Can I use computer in the hotel?
     

    Yes you may, You need to check the hotel’s room detail. Please find the relevant room’s detail in our website here : https://tourfrombali.com/hotel-and-flight-bookings/

  • 95. Do you have wifi all covered the hotel?
     

    You need to check the hotel’s room detail. Please find the relevant room’s detail in our website here : https://tourfrombali.com/hotel-and-flight-bookings/

  • 96. Do you have any convenience store around the hotel?
     

    You may look around our travcust page map section.

  • 97. Will you hold any fun activity for us after our trip for the day?
     

    Your journey will refer to the confirmed schedule that you’ve paid for. Please login to our travcust page and refer to your itinerary.

  • 98. Are there any aboriginal people in Indonesia?
     

    We do have similar ethnic people in Irian Jaya.

  • 99. Do all TV channels in Indonesia speak Bahasa Indonesia? Do you have subtitles for different languages?
     

    Most TV channels will be Indonesian and we don’t have such subtitles

  • 100. Will I stay with my family and friends all the time?
     

    We encouraged you to always do so.

  • 101. What should I do if I missed my trip?
     

    I’m sorry, you will be left behind by our operator. It our  policy to leave behind a traveler who's late because if they delayed the schedule then we won't be able to follow the itinerary in a timely manner.

  • 102. Can I have a barbecue on the beach?
     

    It is prohibited by our country and culture regulation. Perhaps if you booked a seaside hotel with a private beach is still allowed. But you may check our travcust page and  in the restaurant-meals sections looks for the relevant restaurants in the area of Jimbaran beach in Bali.

  • 103. Can I rent a private beach for myself?
     

    No you can’t, all beach are public area apart from the ones inside the hotel’s area.

  • 104. Can I set off fireworks?
     

    Yes you may

  • 105. Do I need to use sunscreen all the time during the tour?
     

    We encouraged you to always bring your sunscreen for the entire time.

  • 106. Can I hunt there?
     

    I’m sorry, it’s prohibited by our country’s reservation regulation.

  • 107. If I don’t like my tour guide, can I change another one?
     

    There might be a chance to do so even though not a guarantee.

  • 108. Apart from the website, where else can I book my tour?
     

    I’m sorry, you may only able to book from our website.

  • 109. What kind of movies do you play in the theater?
     

    Most of the movies will be western movies.

  • 110. What kind of seafood can you provide?
     

    You may look around in our travcust page, look for the relevant restaurant in a given area. We recommend Jimbaran beach in Bali to be the most beautiful and nice taste seafood in Indonesia.

  • 111. How is the criminal rate in Indonesia? Is Bali safe ?
     

    The crime rate is lower than that of in the U.S, moreover; Bali is to be considered to be one of the safeties area in Indonesia.

  • 112. If I am not satisfied during the tour, can I change my package?
     

    I’m sorry that is prohibited according to our policy.

  • 113. Do I have to bring an umbrella out in the rainy season?
     

    We encourage you to do so.

  • 114. What if I accidentally activate the smoke detector in the hotel?
     

    You have to deal that with the hotel directly

  • 115. Can I rent a cabin instead of living in the hotel?
     

    You may check the given hotel in our hotel’s inventory page here : https://www.tourfrombali.com/hotel-and-flight-bookings.

  • 116. I’m a travel agency, I want to collaborate with you.
     

    Please creates an account as a travel agency in our travcust page and use our travcust page directly

  • 117. How is the traffic in Bali?
     

    The traffic is moderately heavy but the traffic jam is not as bad.

  • 118. Where can I do my laundry?
     

    In Bali there are many laundry service spread across the area, moreover; every hotel shall have a laundry service available.

  • 119. Do you know any good venues for my meeting/conference/wedding ?
     

    Please check around in our MICE page here : https://www.tourfrombali.com/MICE

  • 120. Can we meet at your office at Bali ?
     

    Right now all of our agents are based spread all over the worlds abroad. You may find and call them here : http://www.travpart.com/English/travchat/

     

    Even-though we have office in Bali, but most of the people in Bali are local operators such as drivers, tour guides, accounting clerks, etc which does not speaks to clients directly and they only speaks English.

  • 121. Do you use Wechat, WhatsApp or Line?
     

    We encourage you to use our travchat app for a better communication between you and our sales agents. Here is the download link in case you may want to use our app.




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